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The Telephone Efficiency

Rightful usage of the telephone for greater results
Instructor:
Eric Yeboah
29 students enrolled
English [Auto]
Learn about taking control of your call
Learn about being in control of your call
Learn about the preparation of making calls
Learn about the tactics and techniques of making calls
Learn about telephone efficiency
Learn about the telephone message

The basic too of communication in this modern time is the telephone, but we have taken it for granted, it is time we need to understand that telephone need to be used correctly to derived the maximum benefits.

Companies and employees must understand that the telephone is a cost to the company but if we use it professionally will will get the maximum benefits from it. making and taking calls need to be learn in the company by a professionals.

Telephone efficiency is vital because it time saving and controlling personal calls have a lot of advantages for the organisation and individuals.

Introduction

1
Introduction
2
Introduction to telephone

Making call: Taking control / Be in control of the call

1
Learn how to work with the apparatus
2
concise, clear, courteous, correct and complete
3
Concentrate
4
Be calm

Making Call: Preparation

1
Know why you are making the call
2
Know what results you are aiming at
3
Know to whom you should be taking to
4
Know what you want to say
5
Make sure you will not be interrupted and distracted

Making Call: Tactics and Techniques

1
Dial carefully
2
Greet the other person by name
3
Prepare the ground by briefly explaining the context of your call
4
Remember the other person cannot lip- read
5
Pace your message, seek feedback and close call effectively

Actions for taking calls

1
Art efficient, courteous and helpful / keep your message pad
2
Answer in a formal way, identify and note caller name and organisation
3
Never leave the caller hanging on unnecessary / remember to speak clearly
4
Take concise notes as you go alone/ co=operate with the caller

Telephone Efficiency

1
Value for money
2
Cost of calls
3
Time saving
4
Controlling personal calls

Telephone messages

1
Telephone messages

Conclusion

1
Conclusion
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The Telephone Efficiency
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