Lehigh Valley Ambassador

“We have a story to tell, and that is our job to be ambassadors of the Lehigh Valley.
– Alex Michaels, President & CEO, Discover Lehigh Valley
By working through this online training course, you will gain the skills and confidence to offer visitors a genuinely heartfelt welcome – the type that only a person who loves their community can deliver.
We know that when visitors are greeted at every touchpoint during their stay with a. warm welcome and genuine interaction, they’ll have a positive experience. These positive visitor experiences lead to new advocates and rave reviews that encourage more people to experience our destination.

Why become a Lehigh Valley Ambassador?

  • You’ll gain a meaningful and respected certificate of completion to add to your resume
  • You’ll build valuable skills that will prove useful throughout your career
  • You’re taking steps to advance your career
  • You get to network with other tourism people
  • You’ll be the first to know with regular advice and notifications

After taking this course, you’ll be able to…

  • Speak with confidence about a wide variety of things to do, places to visit, and where to eat when communicating with visitors
  • Share your pride in our community as a designated ambassador through your work, volunteer activities and at civic events
  • Join members of our community for special invitation only experiences like exhibit openings, networking receptions and much more
  • Access up to date calendar of events, regional tools and resources with ease.

Not sure how to sign up? Check this out.

Getting Started

1
Taking This Course – a how to
2 minutes

How to register and take a course at TourismAcademy.org

2
Additional Resources & Getting Help
1 minute

The Tourism Academy's Knowledge Base is available to you 24/7 and includes answers to the most frequently asked questions and some pretty obscure ones.

Value of Tourism

1
Module 1 Welcome
2 minutes
2
The Impact of Tourism
2 minutes

Did you know that Tourism has a great impact not only on Lehigh Valley, but the entire world. In this lesson, the Tourism Academy shares the global impact of tourism.

3
What’s the impact of tourism on Lehigh Valley?
4 questions

A quick quiz.

4
Gross Numbers
3 minutes

Let's take a look at the impact that tourism has on Lehigh Valley. Each of these reports will give you an idea of what the Gross Number in regards to various aspects of spend within Lehigh Valley.

5
VIDEO – Community Impact
4 minutes

What does tourism mean to our community? In this lesson we are going to talk more about the importance of Tourism for Lehigh Valley.

6
Why visitors come here
2 minutes

Set amid gentle hills and charming countrysides, Lehigh Valley, Pa. is home to AllentownBethlehem, and Easton, as well as dozens of small towns – ready for exploration. Learn more about why visitors come to Lehigh Valley.

7
Meet Your Team – Discover Lehigh Valley
1 minute

There is a deep rooted connection customer service and our community. Let's explore the people from Discover Lehigh Valley who work everyday to make this an incredible place to visit.

Get to Know Lehigh Valley

1
Module 2 Welcome
2 minutes
2
Map The Area
1 minurw
3
VIDEO – Meet Lehigh Valley
3 minutes

Lehigh Valley is unlike any other area! We have so much to offer those who choose to visit us. Learn more about what makes Lehigh Valley so unique in this module.

4
Our Cities & Towns
4 minutes

Are you ready to learn more about the cities and towns which together form Lehigh Valley? Follow along as we share more!

5
History Highlight
6
History Highlight – Allentown
7
History Highlight – Bethlehem
8
History Highlight – Easton
9
10 Great Reasons…
1 question

Making the most of DMO Resources

1
Module 3 Welcome
2 minutes
2
About your DMO
3
Greet the Visitor
3 minutes

Greeting the customer is one of the most important skills you can have as a Lehigh Valley Tourism Ambassador. Watch this video and complete the activity all about how to Greet the Customer!

4
Things to Do – Events
3 minutes

There’s never a shortage of awesome things to do in Lehigh Valley, but there are some things you must experience — especially if you’ve either never been to our region, or if it's been a few years. Follow along as we share more!

5
Where to Eat
4 minutes

There is quite the variety of restaurant options available in Lehigh Valley. Follow along as we share more!

6
Where to Stay
4 minutes

There are a number of different hotel and lodging options here in Lehigh Valley. Follow along to learn more!

7
Download the QR Codes
1 minute

Quick and easy QR codes for you to share and display.

8
Rewards
2 minutes

Congratulations! Now that you have completed this course, you have unlocked some additional rewards.

Allow a minimum of 75 minutes hours to watch all the videos and answer the quiz questions. Further reading using the links and downloadable information sheets will take you longer, but won't prevent you from finishing the course. You can always come back to read the extra bits later.
If you don't answer the quiz questions correctly the first time, the system will take you back up to the question that needs fixing. It will put a tick against right answers, and a red cross against those you will need to fix before you can move on.
Congratulations! This is great recognition that you have taken the time to watch the videos, read the information and passed the quiz questions. You're already doing a great job offering visitors a warm Lehigh Valley welcome! You are now allowed to use the course name on your CV and download the certificate for your portfolio and share on social media. Stay tuned and check your email for confirmation and an invitation to the next networking event.
Yes. This course is open to all.
No. You can pick up right where you left off and finish the course at your pace.
The course curriculum is available for you to preview before you register for the course.

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Enrolled: 8 students
Duration: 75 minutes
Lectures: 24
Video: 25 minutes
Level: Beginner

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Lehigh Valley Ambassador
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