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Effective Email: How to master your inbox and outbox

Clear your inbox using GTD inspired methods and free your mind; write emails that get the results you want.
Mark Hofer
29 students enrolled
English [Auto]
Effectively process every email you receive.
Remove the dread and angst from opening your inbox.
Write emails that communicate more effectively and get results.

Email is a ubiquitous tool that many people enjoy complaining about. Email is not a poor tool, but it is a tool that is often poorly employed. Your inbox may have thousands of emails. Which ones are important? Which ones require action on your part? Do you really need the quote from the caterer for your wedding five years ago? We will cover a variety of effective practices making up a system that will free you from the angst and dread of your inbox. You will be able to get on top of your email and remain there with less time than you are spending now getting further behind. We will cover how to set up your email folders in a way that will enable your GTD practice or help you employ some effective practices inspired by David Allen’s book. We will cover how to clear your inbox in a GTD fashion so you can focus on what is really important to you.

It’s not just in handling received email that may professionals falter. Much of the email written in the workplace is so poorly composed that it is any wonder that people bother to read it, let alone act on it. The emails you write and send can achieve the results you want, if you take the time (it doesn’t require much) to make the email clear and easy on the recipients.This course will cover several simple practices you can start using today to get more positive results out of the emails you send.



This lecture covers the course in general and what you can get out of it.

Handling Your Inbox

Handling Your Incoming Email

In this lecture, we introduce the first part of the course: handling your incoming email.

The Inbox

In this lecture we examine your email inbox, what it's for and what it does poorly.

Inbox to Empty

In this lecture, we cover why getting your inbox to empty is important and how to do it.


Here we discuss what folders you need and how they help you become more effective at handling your email.


Filters are an effective way to limit emails you don't need to see and to call attention to those that you do.

Schedule Your Email

In this lesson, we will discuss how you should schedule your email and the power of doing so.

Process Your Inbox

Process does not necessarily mean action, but it gets your inbox to empty and sets you up to action each email appropriately.


In this lecture we discuss a few different ways than already discussed of accomplishing the same objectives.

Weekly Review

The weekly review holds the whole system together allowing you to keep your mind free to handle things as they come in.

Process Your Inbox
Handling Incoming Email Summary

In this lecture we summarize our guidance on how to handle your incoming email.

Writing Effective Email

Challenges of Email Communication

Communicating in email is different than communicating in person or on the phone, it has its own advantages and its own challenges.

Should you write an email?
Write with a Purpsose

We will preview what how to write effective email that gets results.

Give the Context

In this lecture we discuss how giving context is necessary and how it makes you more effective.

Write for Your Audience

Conveying the same information to different people requires different delivery. We cover some of the factors to consider when tailoring your email to the audience.

Effective Subjects

Subjects are the first thing the readers of your emails see. How will you start your email off on the right foot?

Bottom Line Up Front (BLUF)

We cover the best way to make reading your emails easy on those you want to influence.


Signatures can make it easier on those who receive your email to get back in touch with you, but they can also make you come across as pretentious or shallow. In this lecture, we address how to use signatures effectively.

Addressing (TO, CC, BCC)

Addressing is more than a list of recipients. Each type of recipient conveys information to those receiving the email. We discuss how to professionally address your emails to convey the information you want.


Replying well is not as simple as hitting "reply all". In this lecture, we describe how to reply in a way that contributes the most to the conversation and adds value.

Improving Email
Automatic Replies

You want to take vacation, take holiday, or go on a business trip and not have to worry about work. "Out of Office" replies won't do that by itself, but they can help manage expectations for those you send you email.


In this lecture, we recap the behaviors that allow you to receive and send email effectively.

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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